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Join the conversation intelligence leaders

Many of the most customer-obsessed financial services, insurance, utilities, consumer goods, and companies across other industries use Tethr to elevate their contact center performance.

Featured case study

BCU uses Tethr to meet enterprise-wide MX goals

Find out how BCU is improving the member experience, reducing agent attrition, and reducing operational costs with Tethr.

See the case study

Customer success stories

Reducing operational costs and improving the customer experience aren’t mutually exclusive. Check out some of our customers’ big wins.

Utilities

Spark Energy manages compliance risk and streamlines the sales experience with Tethr

Spark Energy uses Tethr to gain insight into sales agent performance and prevent costly compliance issues.

TwinStar Credit Union builds for the future with Tethr

See how TwinStar Credit Union is improving its member experience across channels with Tethr.

Thrasio automates QA and enhances its CX with Tethr

See how Thrasio improved their QA process and achieved a $260,000 ROI with Tethr.

See what Tethr customers have to say

“Enabled us to remove the old framework of manual quality evaluations”

"Delivers a faster path forward for improvements."

"Simple to use and share insights."

"Improved our credibility with our agents, improved our feedback, improved our training, and ultimately improved our performance with our customers."

"Out-of-the-box insights helped us coach our associates with quick improvement."

"The categories out of the box are amazing."

Ready to uncover the insights in your customer conversations?

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Join the conversation intelligence leaders

BCU uses Tethr to meet enterprise-wide MX goals

Customer success stories

Spark Energy manages compliance risk and streamlines the sales experience with Tethr

TwinStar Credit Union builds for the future with Tethr

Thrasio automates QA and enhances its CX with Tethr

See what Tethr customers have to say

Surveys Aren't Enough: Why You Need AI-Powered Listening to Understand Your Customers

The Power of Omnichannel Listening: How To Cope With Customer Survey Fatigue

Measuring Customer Effort: Understanding Customer Effort from Gen Z to Boomers and Why It Matters

Using Tethr to Improve Customer Journey

Managing customer expectations

Improving performance with Tethr

The Ideal Agent

The art of the conversation

Reducing customer effort

Reducing costs and optimizing workforce

Evolution of QA

Uncovering Aha Moments in Omnichannel Conversations

Amplifying the Voice of the Customer

Arming Employees with Actionable Member Insights

Building a Listening Organization

Automating the QA Process with Tethr

Choosing Tethr as a partner

Improving agent performance with Tethr

Leveraging Tethr across departments

Making the switch to Tethr

Getting agent buy-in for Tethr

The positive impact of Tethr on agent attrition

The implementation experience with Tethr

A goldmine of CX insights

Giving managers time back

Ready to uncover the insights in your customer conversations?